Last Updated: 2020
Welcome to MetroLadt (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website https://metroladt.com (“Site”), products, and services. By accessing or using this Site, you agree to these Terms.
1. Eligibility
You must be at least 21 years old (or the legal age in your jurisdiction) to purchase cannabis products. By using this Site or placing an order, you represent and warrant that you meet the minimum legal age.
2. Product Information
We strive to provide accurate product descriptions and pricing. However, we do not guarantee that product information or pricing is error-free. We reserve the right to correct errors or update information without prior notice.
3. Ordering & Payment
- By placing an order through our Site, you authorize us to charge the payment method you provide.
- All orders are subject to availability.
- We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product description.
4. Shipping & Delivery
Products are shipped in compliance with applicable local and state laws. You must provide accurate delivery information. We are not responsible for lost or stolen packages delivered to the address provided.
5. Age Verification
Upon delivery, you agree that you may be asked to provide valid identification to confirm your age. Refusal to present valid ID may result in cancellation of the delivery with no refund.
6. Use of Site
You agree not to use this Site for unlawful purposes, including fraudulent transactions or attempts to bypass age verification procedures. Unauthorized use of the Site may result in termination of your access.
7. Intellectual Property
All content on this Site, including text, graphics, logos, and images, is our property or our licensors’ property and protected by copyright, trademark, and other laws.
8. Limitation of Liability
To the fullest extent permitted by law, MetroLadt and its affiliates are not liable for any indirect, incidental, special, or consequential damages resulting from your use of the Site or products purchased through the Site.
9. Indemnification
You agree to indemnify, defend, and hold harmless MetroLadt from any claim, liability, loss, damage, cost, or expense arising out of your use of the Site or violation of these Terms.
10. Governing Law
These Terms are governed by the laws of the state in which we are licensed to operate, without regard to conflict of laws principles.
11. Changes to Terms
We may update these Terms at any time. The latest version will always be posted on this Site with a revised “Last Updated” date.
If you have any questions about these Terms, please contact us at support@metroladt.com.
💰 Refund & Returns Policy
Last Updated: [Insert Date]
At MetroLadt, your satisfaction is important to us. Because we sell cannabis products, all sales are final — except under specific circumstances listed below.
1. No Standard Refunds
Due to state and local regulations governing cannabis sales, all purchases are final. We do not accept returns and we do not offer refunds once an order is completed.
2. Exceptions — Defective or Damaged Items
If your order arrives damaged or defective, we will work with you to resolve the issue.
To qualify:
- Email us within 48 hours of delivery.
- Include your order number, a photo of the damage, and a description of the issue.
If approved, we may:
- Replace the damaged product,
- Issue store credit at our discretion.
3. Incorrect Orders
If we shipped the wrong item:
- Contact support within 48 hours of delivery.
- Provide photos and your order number.
We will correct the mistake by sending the correct item or issuing store credit.
4. Perishability
Cannabis products are perishable. We do not refund:
- Products that have expired after delivery,
- Products stored improperly after delivery,
- Products consumed or opened.
5. Shipping Issues
We are not liable for packages lost or stolen after delivery or packages misdelivered due to incorrect information you provided.
6. Store Credit
Store credits, if issued, are valid for [Insert number] days from issuance and are non-transferable.
7. How to Contact Support
If you believe your order qualifies for an exception, contact:
📧 support@metroladt.com
Subject Line: Refund Inquiry — Order #[Your Order Number]
Please allow up to 3 business days for a response.
🔍 Tips Before You Publish
- Insert your business address & licensing state.
- Add contact phone number and email.
- Optionally include a FAQ section below each policy for clarity.
- Display a checkbox on checkout confirming users agree to both policies before purchase.