Frequently Asked Questions
SHIPPING
Do you ship discreetly?
Yes. All orders are sealed, smell-proof, and packaged discreetly with no cannabis-related markings.
How long does delivery take?
Most orders ship within 24–48 hours. Delivery time depends on your location, but typical transit time is 2–5 business days.
Do you offer tracking?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow every step of the delivery.
What if my package is delayed?
Carriers sometimes experience delays. We’ll assist you with tracking, but delays outside our facility are beyond our direct control.
What if my package is lost or stolen?
If the carrier confirms a loss, we’ll work with you to resolve the issue. Claims must be submitted within 48 hours of the delivery date.
PAYMENT
What payment methods do you accept?
We accept a variety of secure payment methods including bank transfer, e-transfer, Zelle, and other approved payment providers listed at checkout.
Is my payment information safe?
Yes. All transactions are encrypted and processed through secure, reputable payment gateways.
Why wasn’t my payment accepted?
This can happen due to:
– Wrong billing details
– Bank restrictions
– Fraud prevention filters
If you need help, contact us and we’ll walk you through it.
Do you offer refunds on payments?
Refunds are only issued if an order is cancelled before shipment or if there’s a verified issue with the product. See our full Refund Policy for details.
Order & Retunrs
How do I place an order?
Simply add your desired products to the cart, proceed to checkout, fill in your details, and complete payment.
Can I change or cancel my order?
Orders can be changed or cancelled before they are processed for shipping. After shipping begins, no changes can be made.
What if I received the wrong item?
If we made a mistake, we’ll replace or correct your order at no cost to you. Please notify us within 48 hours of delivery.
Do you accept returns?
Due to the nature of cannabis products, all sales are final. We cannot accept returned items once they leave our facility.
What if my product arrives damaged?
Take clear photos or a video and contact us immediately. If the issue is verified, we’ll offer a replacement or store credit.
Can I return an item because I changed my mind?
No. For safety and compliance reasons, we cannot accept returns for personal preference or unused items.